Frequently Asked Questions
Everything you need to know about your Janji gear and orders.
What is the Janji Collective and how do I join?
The Janji Collective is our membership program that gives you a lifetime 15% discount on all gear. You can join by adding the membership to your cart for a one-time fee; 100% of that fee is donated to clean water projects.
How should I care for my performance running apparel?
To extend the life of your gear, we recommend machine washing on a cold, gentle cycle with similar technical fabrics. Avoid fabric softeners and tumble dry on low or hang dry to maintain moisture-wicking properties.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn, unwashed items with original tags within 30 days of purchase. Sale items marked as 'Final Sale' are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How does Janji support global clean water projects?
We donate 2% of all proceeds from our seasonal collections to support clean water initiatives in the specific regions that inspire our prints and designs.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to follow your package's journey.